Frequently Asked Questions (FAQ)
What are couture dresses?
At Maison LESLEY, couture dresses are elaborate works of art using the highest quality fabrics and sewing techniques to ensure your garment is everything you hoped for and more. These made-to-measure dresses are created to your specific requirements and measurements to ensure a perfect fit and the most flattering result for your body type.
Where are Maison LESLEY garments manufactured?
Maison LESLEY chooses to work with the best craftsmen and craftswomen who meet its high-standards and perfectionism. All garments are created in our atelier in Lebanon.
Where can I buy a Maison LESLEY dresses?
In person, you can visit Maison LESLEY in Jounieh, Lebanon at St. Elias Building, Zouk Mikael Highway from 10:00am to 6:00pm Monday to Friday and 10:00am to 3:00pm on Saturday.
Online, you can visit www.maisonlesley.com.
How can I order a dress online?
Our website features our latest collections including bridal, couture, and ready-to-wear fashion.
For bridal dresses, we have a vast selection of designs to choose from on our website. Once you have a dress (or several!) in mind, we invite you to submit an inquiry by clicking on the “Make an Inquiry” button shown on the item’s webpage, so you can provide us with your contact details and a message. A member of the Maison LESLEY team will get back to you by email to schedule a phone or video meeting to discuss your request.
For couture, we have a number of designs available on our website. Once you have a dress (or several!) in mind, you will be able to place an order on backorder only. Kindly take into consideration that items on backorder will take a month in production before being shipped out.
If you are interested in several items, there is no need to make an inquiry for each individual one. One inquiry is sufficient, and within the “message” we kindly ask you to provide details of your request by listing the names or item numbers of all the garments you’re interested in.
For ready-to-wear fashion, our MystiqueRose line is entirely available on our website.
What is the process from ordering an item to receiving it?
Once you make an order on www.maisonlesley.com, you will receive an email confirming the details of your purchase. When it is approved, you will receive another email notifying you of the order’s shipment and relevant tracking information. For more information on shipment and delivery, please see our Shipping policy.
How can I pay for my order online?
For ready-to-wear fashion, our website allows you to select items you want and pay for them immediately when placing an order, including taxes and shipping fees.
Payments are accepted via Visa, Mastercard, Western Union, and Whish.
I didn’t see pricing for bridal wear and couture online. Where can I see your price ranges?
Right here! Our luxury made-to-measure bridal collection ranges from $3,000 to $12,000 depending on the item, design process, and material.
Are all Maison LESLEY’s collections featured on the website?
You can view a seasonal collection of Maison LESLEY’s designs when they are available right here on the website. To discover more garments and fully experience all our offerings, we invite you to visit our boutique in Jounieh, Lebanon.
How many collections come out every year?
Each year, Maison LESLEY features two bridal and couture collections. The brand’s MystiqueRose ready-to-wear line has several collections that are released throughout the year.
How can I receive a tax refund when making a purchase?
You can make your tax refund when making a purchase at our boutique located in Jounieh, Lebanon.
Online purchases do not include added tax and are tax-free automatically.
How long will it take to make my Maison LESLEY bridal dress or couture design?
We know timing is so important, so we recommend our brides begin the gown process about six months before their wedding date. However, if you’re getting married next month, we’ll try and accommodate your request as a rush order, which will entail an extra charge so you can receive your dress in time.
For couture and depending on the chosen design(s), we recommend placing your order four to six months in advance. In some cases, we can accommodate rush orders at an additional charge.
Does Maison LESLEY offer an alternation service?
When you make a purchase from Maison LESLEY’s MystiqueRose ready-to-wear line, our expert tailors are at your disposal to make alternations by hand so that each items fits you perfectly.
What can I do if I am unhappy with my online order?
We never want our clients to be unhappy with their purchase and strive to always do our best to accommodate all customers. We suggest you send an email to [email protected] and we will be happy to assist you. Please note, however, that all bridal wear and couture are made to order and we cannot offer you a refund, but we will help you with alterations and small changes to your garment if possible. For MystiqueRose purchases, we may consider an exchange or refund if there’s a defect. Please see our Returns and Refunds policy for more information.
I need a dress for an occasion next month. How long will it take for me to receive my online order?
Our MystiqueRose line is ready-to-wear and available for immediate order and delivery. If you need a made-to-measure bridal gown or couture design within a month, reach out by email at [email protected] with your specific inquiry to see if we can accommodate your request.
How do I clean a Maison LESLEY dress or couture design after wearing it?
Your garment is extremely delicate so please take it to a professional dress or couture cleaner to ensure your item stays in good condition.
How do I subscribe/ unsubscribe to the Maison LESLEY newsletter?
You can subscribe to our newsletter to receive regular email updates about Maison LESLEY.
To unsubscribe, simply click the “Unsubscribe” link found at the bottom of all our emails.
I want to feature Maison LESLEY in my magazine or blog. How can I receive more information and photos for my article?
Thank you for considering #MaisonLESLEY in your post! Please send an email to [email protected] and we will assist you with any inquiry.